NORTH COLLECTIVE australia - PRIVACY & RETURNS POLICY

North Collective Australia (North Collective) operates this website. It is North Collective’s policy to respect your privacy regarding any information we may collect while operating our website.

Website Visitors

Like most website operators, North Collective collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. North Collective’s purpose in collecting non-personally identifying information is to better understand how North Collective’s visitors use its website. From time to time, North Collective may release non-personally identifying information in the aggregate, e.g. by publishing a report on trends in the usage of its website.

North Collective also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on blogs. North Collective only disclose logged in user and commenter addresses under the same circumstances that it users and discloses personally-identifying information as described below, except that blog commenter IP addresses are visible and disclosed to the administrators of the blog where the comment was left.

Gathering of Personally-Identifying Information

Certain visitors to North Collective’s websites choose to interact with North Collective in ways that require North Collective to gather personally-identifying information. The amount and type of information that North Collective gathers depends on the nature of the interaction. Those who engage in transactions with North Collective are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, North Collective collects such information only insofar as is necessary or appropriate to fulfil the purpose of the visitor’s interaction with North Collective. North Collective does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent from engaging in certain website related activities.

Protection of Certain Personally-Identifying Information

North Collective discloses potentially personally-identifying information and personally-identifying information only to those of its employees, contractors and affiliated organisations that (i) need to know that information in order to process it on North Collective’s behalf or to provide services available at North Collective’s website, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organisations may be located outside of your home country, by using North Collective’s website you consent to the transfer of such information to them. North Collective will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organisations, as described above. If you are a registered user of a North Collective website and have supplier your email address, North Collective may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with North Collective and our products. We primarily use our various product blogs to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. North Collective takes all measures reasonably necessary to protect against the unauthorised access, use, alteration or destruction of personally-identifying and personally-identifying information.

Cookies

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. North Collective uses cookies to help North Collective identify and track visitors, their usage of North Collective website, and their website access preferences. North Collective visitors who do not wish to have cookies placed on their computers should set their browsers before using North Collective websites, with the drawback that certain features of North Collective websites may not function properly without the aid of cookies.

Business Transactions

If North Collective, or substantially all of its assets, were acquired, or in the unlikely event that North Collective goes out of business or enters insolvency, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of North Collective may continue to use personal information as set forth in this policy.

Advertising

Ads appearing on any of our websites may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognise your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by North Collective and does not cover the use of cookies by any advertisers.

Comments

Comments and other content submitted to our anti-spam service are not saved on our servers unless they were marked as false positives, in which case we store them long enough to use them to improve the service to avoid future false positives.

Privacy Policy Changes

Although most changes are likely to be minor, North Collective may change its Privacy Policy from time to time and in North Collective’s sole discretion, North Collective encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.   

NORTH COLLECTIVE AUSTRALIA - RETURNS POLICY

North Collective has made its best efforts to accurately display and describe its goods online. However if you are unhappy with your purchase, we will only accept goods returned in proper condition as set out below. Please note that the cost of returning any goods to us is borne by the purchaser. We will only refund shipping charges if we've sent you the wrong item or if the item sent is deemed to be faulty.

 We will only accept returns of full priced goods in the following circumstances:

  • The goods are received by us within 14 days from the date the goods were dispatched to you
  • The original tags have not been removed
  • The goods have not been worn, used, washed, soiled or damaged
  • In the case of faulty goods, no attempt has been made to repair the goods
  •  If you have purchased a full priced item and would like to request a return please email chelsea@northcollective.com.au

PLEASE BE AWARE THAT SALE ITEMS CANNOT BE RETURNED OR EXCHANGED

FAULTY GOODS

All items are thoroughly checked prior to DELIVERY. however if you do receive faulty goods please notify us within 2 days of receiving your delivery. We will only accept faulty goods returned in proper condition as set out below.

Goods are classified as faulty if they are received damaged. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. You will receive a full refund if the item cannot be repaired or replaced. For all faulty items outside of our Returns Policy, please contact chelsea@northcollective.com.au

Our current address for returns:

North collective

29 St Edmonds rd

Prahran, 3181

DELIVERY INFORMATION

NORTH COLLECTIVE delivers throughout Australia using Australia Post.

We ship internationally upon request.

Delivery methods and costs

We reserve the right to alter prices of delivery and inventory at any time. Please refer to prices as quoted at checkout.

FOR INTERNATIONAL DELIVERY PLEASE CONTACT CHELSEA@NORTHCOLLECTIVE.COM.AU

Delivery timeframes

Australian orders placed before 12pm (AEST time) on business days will be delivered within 5-7 business days.
DELIVERY TIMES do not take into account possible delays caused by payment authorisation.

PAYMENT & SECURITY

Payment
We accept credit card payments. All purchases will be processed and authorized by our approved payment system STRIPE. Your credit card details will be securely processed and no credit card details are stored or seen by us. If you'd rather speak to a person, please give us a call on +61 402 590 953 and we will process your order over the phone. This personalised service may offer you additional payment methods via bank transfer

SECURITY

Our “STRIPE” payment system contains encrypted security so all payments are made in a secure environment. With the exception of telephone payments, we do not handle any credit or debit card information directly. North collective takes its responsibilities and obligations to protect the personal information of its customers very seriously. Comprehensive security measures have been carefully implemented to provide a safe and secure shopping environment for our north collective customers.